Frequently Asked Questions
Answers about booking, payments, policies and support — and what to do when you need to change something.
General information
Who we are and what you need before booking.
A platform to discover and book experiences across Costa Rica: tours and activities, transportation, and hotel stays. We work with vetted local providers, and every booking is confirmed with them before you receive your voucher.
Browsing and filling your cart needs no account. To complete a booking you do need one, with a verified email address — we send the verification link the moment you register, and confirmations and vouchers travel to that same address. You can register with an email and password or sign in with Google.
English and Spanish. You can switch language from the header at any time, and we reply to support requests in whichever of the two you write in.
Yes. The header has a currency selector with USD, CRC, EUR, MXN, GBP, CAD and JPY. Any currency other than the listed one is an estimated conversion shown for reference: the charge is processed in the currency the service is priced in.
Booking
How to find what you want and what happens once you book it.
The search bar on the home page takes a keyword, a date and the number of travellers. You can also browse the catalogs directly — services, hotels — and, in the services catalog, filter by region on the map to see what is near where you will be staying.
Open the hotel, choose your dates and how many rooms you need, and set the guests per room. We show only the rooms actually available for those dates, with their rate and their conditions, and hold your selection while you complete the booking.
Yes. Every service states the number of people it admits, and some carry a minimum of full-fare guests. During checkout we ask for each traveller's details so the provider arrives prepared for the whole group.
We confirm the reservation with the provider and email you the confirmation with a voucher code, plus a PDF you can download or print. Everything stays in your account, under your reservations.
No. The voucher carries a QR code the provider can scan from your phone. Bringing it printed does no harm, and it helps where there is no signal.
Payments and prices
What you pay, in which currency, and how.
PayPal, which also accepts credit and debit cards without a PayPal account. On some bookings PlaceToPay is offered as well, for local cards. The methods available for your booking are the ones shown on the checkout screen.
Yes. The price you see is the final one: it includes taxes and fees. If a service adds an optional extra — an ancillary such as a meal or a transfer — it is listed separately with its own price before you pay.
In the currency the service is priced in, normally US Dollars. The header's currency selector converts for display only, so the amount your bank or card issuer charges may differ slightly from the estimate you saw.
The payment processor emails you its own receipt, and we email you the booking confirmation with the voucher and the full breakdown of what you paid. Both remain available in your account.
Your card details never pass through our servers: the payment happens on the processor's own secure page. We only store the result of the transaction and the reference needed to identify it.
Policies and changes
Cancellations, changes and what happens when the weather does not cooperate.
It depends on the service. Each provider sets its own conditions — cancellation deadlines, refund percentages, modification rules — and we show them in full at checkout, where you have to read and accept them before paying. Those accepted conditions are the ones that govern your booking, and they are recorded with your reservation.
Our general Refund Policy applies: 100% up to 30 days before the service, 50% between 16 and 29 days, 25% between 8 and 15 days, and no refund within the last 7 days. You will find the full text in the Refund Policy link in the footer.
Providers can adjust or cancel a service for weather or force majeure. When that happens we contact you to reschedule or find an alternative. Some services carry a specific weather policy, which — like the rest — you will have seen at checkout.
Changes go through us, so we can confirm them with the provider rather than leave you with a reservation that does not match what was arranged. Open your reservation and send us the request; we will reply with what is possible and any difference in price.
In the footer of any page: Terms & Conditions, Privacy Policy, Refund Policy, Cookie Policy, EULA and Disclaimer. Each one states the date its current version took effect.
Support
How to reach us and how quickly we answer.
From the reservation itself: open it in your account and use the contact option to send us the request. It reaches us with the booking already attached, which is what lets us answer without asking you for it back.
Use the reservation lookup: with your voucher code and the email you booked with, you can pull up the booking and download the voucher again without signing in. It is linked as "Reservation lookup" and works even if you no longer have access to the account.
Usually the same business day. Cases that need confirming something with the provider can take up to 24 hours, and we keep you posted while that happens rather than leaving you waiting in silence.
Of course. Write to us by email or WhatsApp with what you have in mind — dates, how many of you, what you would like to do — and we will tell you what fits and what it costs.
Still have questions?
Our bilingual reservations team answers every message.